FAQ
Welcome to Our FAQ Page
At Mabel’s Candles, I know you might have a few questions, and I’m here to help. Below, you’ll find answers to some of the most common questions I receive. If you don’t see what you need, feel free to reach out to me directly!
How long will it take to receive my order?
Each candle is poured with love and care, so please allow 3-4 business days for processing. After your candle has been crafted and inspected, it will be shipped straight to you. Delivery usually takes 4-7 business days, depending on your location.
Do you offer free shipping?
Yes! I’m happy to provide free shipping on all orders within the USA, CA, UK, and AUS. It’s my way of saying “thank you” for choosing Mabel’s Candles and supporting my small business.
Can I track my order?
Absolutely! Once your candle is on its way, you’ll receive a confirmation email with a tracking number. This will help you keep an eye on your candle’s journey from my workshop to your home.
What is your return policy?
Your happiness is my priority. If you’re not completely satisfied with your candle, you can return it within 30 days of receiving it. Please make sure it’s unused and in its original packaging. For more details, check out our Refund Policy page, or email me at support@mabelscandles.com to start the return process.
Do you ship internationally?
I sure do! I’m excited to ship my candles worldwide. International shipping times and costs vary depending on your location. If you live outside the USA and want to place an order, just let me know—I’m happy to help!
How should I care for my candle?
Candles are a beautiful way to bring warmth into your space. Here are some tips:
- Burn Time: The first time you light your candle, let it burn until the top layer of wax is fully melted to avoid tunneling.
- Trim the Wick: Keep the wick trimmed to about ¼ inch before each burn to ensure a clean, steady flame.
- Safety: Place your candle on a heat-safe surface and never leave it unattended while burning.
If you have any other questions about caring for your candle, feel free to reach out!
Can I customize a candle?
I love making custom creations! If you have a particular scent in mind or want to personalize your candle, email me at support@mabelscandles.com, and we can explore the possibilities.
What payment methods do you accept?
I gladly accept all major credit cards (Visa, MasterCard, Amex, and Discover), as well as PayPal, Apple Pay, Google Pay, and Shop Pay.
Can I cancel or change my order?
If you need to cancel or adjust your order, please email me at support@mabelscandles.com as soon as you can. If I haven’t processed your order yet, I’ll do my best to accommodate your request. Once it’s been processed or shipped, I may not be able to make any changes.
How do I contact you?
I’m always here for any questions or concerns you might have. Feel free to reach out by email at support@mabelscandles.com.
Still Have Questions?
If you didn’t find the answer you were looking for, don’t hesitate to get in touch. I’m here to make your experience with Mabel’s Candles as easy and enjoyable as possible!